Lanchester Garden Centre, Durham

Blue Badge Parking: Yes
Concessions/Carer Prices: Free admission to the garden centre, £2 per person for Potter’s Tropical Village
Wheelchair/Mobility Scooter hire: No
Accessible Toilets: Yes

I visited Lanchester Garden Centre and the attached Potter’s Tropical Village on 23rd December with family.

On arrival there are a couple of disabled parking spaces next to the entrance. These do not specify a requirement for a blue badge. The car park is gravelled, which meant I needed assistance to get to the door.

Inside the garden centre, I was able to self-propel easily around the shop and restaurant (which I noticed had lots of gluten-free options for you coeliacs out there). The shop wasn’t the easiest of places to negotiate as the aisles were very narrow, so wider wheelchairs/mobility scooters may struggle to get through.

The Potter’s Tropical Village is within the garden centre and is a lovely place to visit. There are free flying birds, fish and reptiles to see and the information boards were at appropriate heights for wheelchair users. I could self propel around all of it as all of the paths were smooth, however I did need assistance to open the entrance and exit doors so could not have visited alone.

There are also birds of prey at the centre, but the path to their enclosures was gravelled and therefore really difficult for me to get up in my chair which was a shame.

Overall I really loved the attraction and would recommend it to anybody who likes animals!

Thank you for reading, and Merry Christmas.

Accessibility Review Nothern England

Able Emily View All →

23 year old Northerner on a mission to make the world more accessible to everyone! My Instagram account is Instagram.com/ableemily or type in ableemily to your Instagram search tool.

1 Comment Leave a comment

  1. Emily,

    Thank you so much for this review. Its so nice to read how you found visiting our centre. I had stumbled across it on instagram before you emailed us.

    I have read it in detail and would like to share the following.

    We do have our own wheelchair that our guests can use you just need to ask at the till point, its totally free to use. Its often used by visitors who just need some help from the car to in the centre.

    As owners we actively strive to make all users welcome and were gutted you didn’t get chance to explore the gardens which we have built very much with wheel chairs in mind. The path all the way round is flat and decked- maybe come back in the summer so you can let us know how you get on and see all our gardens in bloom.

    We are aware the shop can be a little tight at times but we do always consider wheelchairs and prams alike when creating displays. It seems to be more congested in the Winter months as less people visit our polytunnel and therefore we are at liability to bring more stock inside. I hope you felt comfortable that if you had any difficulty one of our team would assist as sometimes customers move things un be known to us!

    Our owl area will be integrated within our potters tropical village in 2019 and I will look at the surface in line with that change.

    Once again thank you for that review. Your photo is also lovely to see.

    We do hope you will return and enjoy another visit at the Tropical Village.

    Warm regards

    Emma

    Manager.

    Like

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